May 14, 2019
State College, PA
Bachelor's Degree
270 Walker Dr, Suite 205E


eKidzCare is hiring an Operations Manager for our State College, PA, office. This position is responsible for meeting or exceeding all growth and development targets and actively establishing and maintaining market awareness, acceptance, and allegiance throughout the local service area. This individual will represent ePeople Healthcare, Inc, dba eKidzCare and its services in a competent, professional, and responsive manner at all times.

The Operations Manager will assist in leading the patient care management team consistent with the organization’s service and teamwork culture. This individual will assist in maintaining standards of high-quality customer service in compliance with all federal and state regulations.

About Us

eKidzCare is a pediatric-focused home health agency providing high-quality health care options to children with medically complex health care needs. We are recognized as a leader in providing medical home health care to children with special needs. Using our experience and dedication to the pediatric healthcare industry, we make the lives of our children and families more comfortable, enjoyable, and fulfilled.

Benefits for the Operations Manager

  • Office Schedule
  • Health Insurance
  • Complimentary wellness and preventive care (MEC)
  • Paid Time Off
  • Paid Holidays
  • GCU Tuition Discount
  • Rapid Growth Company
  • Competitive Pay
  • Employee Recognition Program

Responsibilities of the Operations Manager

  • Participate with regional and corporate leadership to implement eKidzCare standards, policies, and procedures
  • Assist in maintaining day-to-day operations and functions for the quality of care, service, and related costs
  • Assist in recruiting, hiring, supervising, coaching, and developing field and/or management staff as necessary to meet patient needs and assure growth of the program
  • Coordinate internal compliance review and monitoring activities, including monthly, quarterly, and annual audits as required
  • Ensure productivity standards are being met by all disciplines
  • Plan and assure adherence to budgetary guidelines and manage agency expense within budget
  • Maintain strong, collaborative relationships with key referral sources
  • Provide strategic planning for growth of agency
  • Develop marketing plans to assure ongoing increase in referral base
  • Serve as the local privacy officer of the agency
  • Audit and monitor compliance with the privacy rule and with the agency's privacy policies and procedures by all staff and business associates
  • Assist in the oversight of the assessment and evaluation, intervention and documentation of patients, and family needs
  • Ensure adequate staffing to meet patient/family care needs
  • Set clear and appropriate expectations for staff and provide feedback to meet those expectations
  • Assure appropriate training to meet agency and regulatory requirements
  • Assist in ensuring that all conditions of participation, regulatory standards and standards of care are met
  • Participate in evening/weekend on-call as required, conducting on-call services in a competent and responsible manner
  • Participate in agency and community programs as requested to promote professional growth and understanding of home health care
  • Regularly visit contracted facilities to maintain good working relationship with their management and staff
  • Assist in overseeing visit schedules, certification process, payroll, and oversight of any complaints/issues
  • Complete and conduct annual performance evaluations in a timely manner, and complete any performance improvement plans or corrective action plans thorough the HR Department
  • Ensure that the program is survey ready, and maintain compliance of Medicare and state survey requirements and all regulatory agencies
  • Prepare reports and other tasks as required
  • Other duties as assigned by management

Qualifications for the Operations Manager

  • BA/BS required
  • Minimum of one to three years of healthcare management or supervision experience preferred
  • Demonstrated history of positive performance results, preferably involving sophisticated and meaningful customer relationships that led to outstanding results.
  • Ability to meet deadlines and multi-task
  • Ability to excel in a fast-paced, team environment
  • Ability to work with MS Office Suite
  • Time management and organization skills
  • Interpersonal skills and customer service skills
  • Excellent interact effectively with patients, family members, referral sources, and the community
  • Compliance with accepted professional standards and practices as well as state and federal regulatory requirements
  • Ability to work in an interdisciplinary setting with staff members of all educational levels and display outstanding Leadership abilities within this group
  • Documented satisfactory references from employers and/or professional peers

*All other requirements regarding Background Screening, References, Verification, etc. as described in the ePeople “Hiring Policy and Procedure”

While performing the duties of this job, individual will be working in a general office setting. The noise level in the work environment is usually quiet to moderate.

While performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands and arms, twist, stoop, kneel, crouch or crawl. Regularly required to use hands, talk and hear. Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus. Must be able to travel to businesses, offices, or patient homes or where conditions may be adverse due to weather, environment, or patients’ lifestyles.

Work Hours

Office Hours: Monday through Friday, 8am to 4:30pm.


Bachelor's Degree
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